We enjoyed the selection of wines in the first tasting of our subscription (Classics) and found some we were eager to order by the bottle. Very surprisingly, not one of the 9 we sampled was available on the Vinebox site. They offered a medium body in place of a medium body we tasted, but not one of the samples were available in full bottle. We are having trouble understanding the model - why would one want to sample wines that are not available for purchase? The most ‘Classic’ element of the Classic sampling is the ‘Classic’ bait and switch con!
I was certain we were just missing something in the process, so we reached out to customer service. We were, once again, directed to their alternate inventory of wines. Customer service refused to a address the bait and switch practice.
How does a wine tasting service stay in business with a business model that sends a tasting of wines and directs to a purchase of wines you are expected to purchase blindly?